ACHIEVEMENTS TO FEBRUARY 2001

PROGRAMME	DELIVERY	OUTCOME
Organisation Delivered Assistance - Phase 1	Delivery of Seminars and workshops (regarding the implementation of GST) through 157 contracts and grants with peak industry bodies representing Small & Medium Enterprise, Community & Voluntary and Educational entities.	Approx 17,700 seminars 832,000 attendees
Organisation Delivered Assistance - Phase 2	Delivery of Seminars and workshops through 64 contracts and grants with peak industry bodies representing Small & Medium Enterprise, Community & Voluntary and Educational entities.	Approx 5,000 seminars 80,000 attendees
Helpline	13 30 88 opened in October 1999	Over 1,000,000 calls until 28 Feb 2001
Websites	Small business, Community & Education + Q & A facility	Over 5 million hits
Publications	Over 30 publications (+translations of the same into 24 languages)	20 million published copies
Direct Assistance	$200 certificates issued to small business' and CVC's registered for GST prior to 31 May 2000	Approx 1,940,000 certificates issued Redemption = $282 million through over 14,000 registered suppliers
Signpost Officers	43 Signpost officers available for one on one assistance to rural, regional and remote areas	One-on-One assistance to SMECEs
Ethnic Communications	Presentations on GST prior to July (phase one) and on BAS prior to November 2000. Provision of information to ethnic communities about key dates and forms of assistance. Also ongoing information updates through ethnic media.	570 Ethnic and community leaders and ethnic media attended presentations
	Indigenous language seminars and videos	4000 videos in 7 languages
Community Sector Liaison Officers	Search and find role in relation to community sector and TNTS	23 officers across 20 organisations
Indigenous Liaison Officers	Guidance for Indigenous Communities concerning the New Tax System	1199 individuals seen, representing 762 organisations.
Indigenous Train the Trainer	Development of long term tax knowledge within communities	77 attendees from 9 locations
Bookkeepers Service	Appointments with bookkeepers for treasurers of non-profit organisations and others in CVC sector.	1065 appointments prior to 11 November 2000
Informal Advisors	Seminar series on GST and BAS aimed people who provide information to business owners without `formal' qualification.	Approx 28,000 attendees